FAQ

FAQs – We've Got You Covered

📦 When should I expect my delivery?
All orders are shipped from our facility in Nadarzyn, Poland.

• For customers in Poland, delivery usually takes 1 to 3 working days.

• European deliveries generally arrive within 2 to 7 business days.

• Worldwide shipping times vary but typically range from 6 to 20 working days, depending on your location.

🌍 Do you ship to other countries?
Absolutely! We offer international delivery to many European countries and select global destinations. Available shipping options and time estimates will appear at checkout based on your shipping address.

🔍 How do I track my order?
Once your package leaves our warehouse, you’ll receive a shipping confirmation with a tracking link so you can follow your order's journey from dispatch to doorstep.

💳 What payment options do you accept?
We accept a wide range of payment methods, including Visa, Mastercard, PayPal, and other region-specific payment options available at checkout.

⏳ My order is late — what should I do?
In rare cases, delays may occur due to courier backlogs or customs procedures. If your parcel hasn’t arrived on time, please contact us with your order number at info@devikosta.com, and we’ll look into it right away.

🔄 Can I return something?
Yes! If the product is unused and still in its original packaging, you may return it within 14 days of receiving your order. Just reach out to us and we’ll guide you through the steps.

❗ My product is damaged or faulty — now what?
Send us an email at info@devikosta.com with your order number and a clear photo of the issue. We’ll assess the situation and provide a solution, whether it's a replacement or refund.

💬 Still need help?
Our customer support team is happy to assist:
📧 info@devikosta.com
📞 +48 736 121 562